Refund Policy

Refunds are only applicable in the following cases:

• You received the wrong product.
• The product was damaged during shipping.
• Items are missing from the order.

To process a refund:

• You must provide a mandatory unboxing video clearly showing the original sealed package.
• The video must be uncut and recorded from the moment the package is opened.
• Claims without an unboxing video will not be entertained.
• In case of a refund to be claimed, kindly contact our customer care on +91-9910807660 or write to us on customercare@dilune.com with the necessary images and videos related to your claim with subject line “Dilune Refund For ”.
• A claim of refund should be made within 24 hours of order delivery along with all mentioned details. 
• The amount of refund does not include the delivery charge as they are non-refundable by delivery partners. Applicable on both COD and prepaid delivery.

Dilune is not responsible for:

• Any damage caused after delivery.
• Misuse, mishandling, or improper storage by the customer.

Once a claim is approved, the refund will be processed within 10-12 business days.